Product Owner - Customer Portal
- Location
- Greater London, England, United Kingdom
Product Owner – Customer Portal is responsible for evolving World Courier’s suite of customer‐facing portal experiences into modern, scalable, intuitive, and increasingly AI‐enabled digital platforms that support global operations, enhance customer engagement. Why this role matters Customer portals are central to how customers interact with World … packaging selection Customer visibility and tracking transparency Event‐driven notifications and communications Document exchange Pricing and invoicing Chat‐based customer support and assistance Agentic AI features that help customers complete portal tasks and navigate next‐best actions Alignment & Collaboration Co‐own the product vision and roadmap, working closely ...