Application Support Specialist is responsible for providing expert technical support for the company's software applications, with a particular focus on SaaS platforms and API-driven services. This role involves being the primary point of contact for customer support, particularly for inbound calls, delivering proactive first-line and second … contact for customer calls, ensuring all inbound calls are answered promptly, logged accurately, and handled efficiently. Manage customer inquiries, providing assistance and information regarding API integrations and troubleshooting issues. Ensure that customer identity is verified before discussing sensitive account details and that all necessary forensic information is gathered during … the call, including timestamps, account codes, and issue details. Technical support & Troubleshooting: Provide technical support for API integrations, troubleshooting issues using tools such as Postman, Splunk, and other diagnostic utilities. Ensure correct forensic information is gathered during support interactions, including API request/response bodies, HTTP response codes More ❯
Application Support Specialist is responsible for providing expert technical support for the company's software applications, with a particular focus on SaaS platforms and API-driven services. This role involves being the primary point of contact for customer support, particularly for inbound calls, delivering proactive first-line and second … contact for customer calls, ensuring all inbound calls are answered promptly, logged accurately, and handled efficiently. Manage customer inquiries, providing assistance and information regarding API integrations and troubleshooting issues. Ensure that customer identity is verified before discussing sensitive account details and that all necessary forensic information is gathered during … the call, including timestamps, account codes, and issue details. Technical support & Troubleshooting: Provide technical support for API integrations, troubleshooting issues using tools such as Postman, Splunk, and other diagnostic utilities. Ensure correct forensic information is gathered during support interactions, including API request/response bodies, HTTP response codes More ❯
settings . Preferred Qualifications: Experience managing MLM or direct sales platforms . Background in inventory & order management for e-commerce brands. Working knowledge of API integrations & automation tools . USD salary or crypto: choose your own way of getting paid. More ❯
settings . Preferred Qualifications: Experience managing MLM or direct sales platforms . Background in inventory & order management for e-commerce brands. Working knowledge of API integrations & automation tools . USD salary or crypto: choose your own way of getting paid. #J-18808-Ljbffr More ❯
Braintree, Essex, United Kingdom Hybrid / WFH Options
Sycurio
We are seeking a Technical Business Analyst with strong expertise in functional architecture, API integrations, and leadership to guide and direct the implementation team. This role is crucial in bridging business needs with technology solutions, ensuring seamless payment integrations, and leading a team in executing well-defined technical specifications. … gap analysis between current and future-state payment architectures. Ensure compliance with regulatory requirements (PCI-DSS, etc.) in all payment processes. Functional Architecture & Payment Integration Define and document end-to-end payment transaction workflows, system integrations, and API interactions. Partner with solution architects to design API specifications … integrations. Define best practices for error handling and retry mechanisms. Team Leadership & Implementation Oversight Lead and direct the implementation team in executing developed payment integration specs. Act as the primary liaison between Customer, Sales, Engineering, and PSP teams to ensure smooth project execution. Facilitate cross-functional collaboration, ensuring all More ❯
a team of cross-disciplined professionals driven each day by their desire to transform complex challenges into compelling solutions. Responsibilities: Develop and integrate custom API solutions for affiliate validation, SSN/EIN verification, and pricing adjustments. Implement commission tracking and distributor tier logic through API connections with InfoTrax … or external systems. Work on multi-currency and tax API adjustments for localized checkouts. Ensure secure data exchange between BigCommerce and third-party applications. Develop and maintain custom scripts for workflow automation . Requirements Required Skills: 3+ years experience in backend development with BigCommerce APIs . Strong knowledge of … Node.js, Python, PHP, or Ruby for API integrations. Experience working with RESTful APIs, GraphQL, and Webhooks . Hands-on experience integrating payment processors (Braintree, Adyen) and tax software (Avalara). Familiarity with authentication, security protocols, and fraud prevention . Preferred Qualifications: Experience working in MLM or commission-based eCommerce More ❯
Application Support Specialist is responsible for providing expert technical support for the company's software applications, with a particular focus on SaaS platforms and API-driven services. This role involves being the primary point of contact for customer support, particularly for inbound calls, delivering proactive first-line and second … contact for customer calls, ensuring all inbound calls are answered promptly, logged accurately, and handled efficiently. Manage customer inquiries, providing assistance and information regarding API integrations and troubleshooting issues. Ensure that customer identity is verified bef... More ❯
