Application Support Specialist is responsible for providing expert technical support for the company's software applications, with a particular focus on SaaS platforms and API-driven services. This role involves being the primary point of contact for customer support, particularly for inbound calls, delivering proactive first-line and second … contact for customer calls, ensuring all inbound calls are answered promptly, logged accurately, and handled efficiently. Manage customer inquiries, providing assistance and information regarding API integrations and troubleshooting issues. Ensure that customer identity is verified before discussing sensitive account details and that all necessary forensic information is gathered during … the call, including timestamps, account codes, and issue details. Technical support & Troubleshooting: Provide technical support for API integrations, troubleshooting issues using tools such as Postman, Splunk, and other diagnostic utilities. Ensure correct forensic information is gathered during support interactions, including API request/response bodies, HTTP response codes More ❯
Application Support Specialist is responsible for providing expert technical support for the company's software applications, with a particular focus on SaaS platforms and API-driven services. This role involves being the primary point of contact for customer support, particularly for inbound calls, delivering proactive first-line and second … contact for customer calls, ensuring all inbound calls are answered promptly, logged accurately, and handled efficiently. Manage customer inquiries, providing assistance and information regarding API integrations and troubleshooting issues. Ensure that customer identity is verified before discussing sensitive account details and that all necessary forensic information is gathered during … the call, including timestamps, account codes, and issue details. Technical support & Troubleshooting: Provide technical support for API integrations, troubleshooting issues using tools such as Postman, Splunk, and other diagnostic utilities. Ensure correct forensic information is gathered during support interactions, including API request/response bodies, HTTP response codes More ❯
ensure that information technology adds the maximum value to Xpand so as to facilitate the success of our business growth. Role Developing integrations through APIManagement, DevOps, and Azure Logic Apps Creating and maintaining integration maps using development tools Creating and consuming XML JSON test data sent to More ❯
