Amazon Connect Solution Architect
- Hiring Organisation
- Lancaster Resources
- Location
- United Kingdom
cloud and customer transformation practice. This is a hands-on role focused on designing, implementing, and optimising enterprise-scale Amazon Connect solutions, working across AWS services and third-party integrations to deliver modern customer contact centre platforms. This role can be operated on a hybrid basis (3 days … Connect solutions including IVR, call routing, chat, and automation capabilities Lead the implementation and delivery of contact centre transformation projects Integrate Amazon Connect with AWS services and third-party platforms such as CRM systems Optimise existing contact centre environments to improve customer experience and operational efficiency Collaborate with business ...