Amazon Connect Solutions Architect
newcastle-upon-tyne, tyne and wear, north east england, united kingdom
EPAM Systems
EPAM's clients modernize their customer interaction systems. You will work directly with enterprise clients to craft tailor-made solutions that align with their business goals, leveraging cutting-edge AWS technologies. This is an opportunity to join a dynamic, forward-thinking team where your expertise will drive positive change and customer engagement at scale. Responsibilities Collaborate with clients to … understand their business needs and define Amazon Connect solutions tailored to their requirements Design end-to-end architectures for contact center solutions, integrating third-party tools and AWS services to enhance system functionality Lead technical workshops and provide guidance on best practices for using Amazon Connect and AWS services Support development and deployment of innovative contact center applications … on AWS Supporting PreSales activities, demonstrations and responding to RFPs Troubleshoot complex issues and provide solutions to optimize Amazon Connect configurations and integrations Ensure the security, scalability and reliability of deployed solutions Stay updated on the latest industry trends and AWS advancements to continually refine solutions and share insights with clients Partner with cross-functional teams, including developers More ❯
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