1 of 1 AWS Jobs in Sussex

Knowledge Base Management: Build and maintain our self-service Knowledge Base to empower customers and reduce friction. Systems & Tools: Troubleshoot and optimise customer service platforms such as Zendesk and AWS to ensure efficient operations. Development & Support: Conduct regular 1:1s, provide career development feedback, and cover key administrative tasks when needed. We don't have a definite checklist of skills … team-lead or supervisory role. Fluent in English (French, Spanish, or Dutch are a plus). Excellent communication and collaboration skills. Technical proficiency with customer service tools (e.g., Zendesk, AWS) and experience managing Knowledge Bases. Strong problem-solving ability and analytical mindset. Experience working in a regulated environment. Ability to prioritise, multitask, and adapt while maintaining high standards. these additional More ❯