1 of 1 Actionable Insight Jobs in Blackpool

to showcase the analysis to the business Run focus groups and collaborate with internal stakeholders and the Change team to drive improvements based on insight Monitor process, interaction and behavioural compliance against regulatory objectives and escalate risks where necessary Define problem statements, scope analysis approach and source relevant data … Proactive delivery of actionable insight to help shape and drive tactical and strategic improvements Use Service Quality insight to support strategic business case development Validate impacts of Service Quality and business improvement interventions Monitor and support business change delivery supplying actions insight for … improvement results Measures Interaction analytics is embedded and provides meaningful insight to the business Interaction queries are used to drive improvement and identify areas of emerging concern Recognised as SME’s in Interaction Analytics and are respected contributors to Operational initiatives Work closely with the People Managers to understand More ❯