2 of 2 Actionable Insight Jobs in Stoke-on-Trent

and leading teams to success. In this role, you will oversee the analysis and interpretation of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems … autonomous work. Strong problem-solving and decision-making skills under pressure, helping teams overcome challenges. Attention to detail, ensuring data accuracy and actionable insights. Strong communication and stakeholder management, presenting insights to senior leaders and influencing decisions. Leadership and mentoring, coaching and developing Analysts with constructive … improvements. Overseeing the application of WFM and CRM system knowledge to optimise resource allocation and customer relationship management. Creating and presenting clear, actionable reports to senior leadership and cross-functional teams. Encouraging exploratory data analysis, identifying trends, uncovering insights, and fostering innovation in customer contact strategies. More ❯

software solutions within a structured environment. Comfortable working with web-based tooling, integrations, and full-stack development. Experience translating solution documentation into actionable development tasks. Main Responsibilities Contributing to the design, development, and implementation of robust, scalable Golang applications and services. Owning complex greenfield software projects … deployment and ongoing maintenance. Collaborating with Technical Leads, Architects, and stakeholders to understand requirements and translate them into clear technical designs and actionable development tasks. Providing technical leadership, mentorship, and guidance to mid-level and junior developers. Troubleshooting and resolving complex technical issues, providing clear and … actionable recommendations independently. Setting, communicating, and upholding Quality Assurance and coding standards, best practices, and quality guidelines across your team. Facilitating technical discussions, planning sessions, and code reviews, promoting knowledge sharing, clarity, and team accountability. Ensuring seamless integration of developed software into Business systems, taking responsibility More ❯