Research Engineer - Customer Feedback AI Scaleup
- Hiring Organisation
- Harnham
- Location
- United Kingdom
better understand their customers through machine learning and natural language processing. Their platform analyses vast volumes of unstructured customer feedback to uncover actionable insights, enabling organisations to make better product and customer experience decisions. Rather than relying solely on third-party models, the team develops … language models across customer feedback intelligence products. You'll work on problems spanning sentiment analysis, retrieval, search, clustering, taxonomy generation and GenAI-powered insight generation while owning model performance from experimentation through deployment. Key Responsibilities Train, fine-tune and optimise transformer models, LLMs and SLMs for production use cases ...