Performance Insights & Reporting Manager (Digital Operations) - Contract Inside IR35
- Hiring Organisation
- Bodhi
- Location
- Chertsey, England, United Kingdom
driving operational excellence across digital commerce delivery. You will own the performance reporting framework across multiple operational workstreams, ensuring reporting is accurate, insightful, actionable, and trusted by senior stakeholders. You will be responsible for defining reporting requirements, governing performance metrics and calculation logic, validating AI-generated insights, and continuously … delivery performance including SLA adherence, throughput, backlog trends, ticket ageing, and operational efficiency. Conduct root-cause analysis and identify performance improvement opportunities. Provide clear recommendations and risk assessments for leadership teams. Quality & Continuous Improvement Lead quality-control reporting and operational health assessments. Develop new reporting views, alerts, and insights ...