9 of 9 Actionable Recommendations Jobs in the Midlands

chat, social, help centre, and chatbot channels. Deep dive into SLAs, backlog, productivity, repeat contact, complaints, and escalation trends. Translate complex analysis into clear, actionable recommendations that influence decisions. Data manipulation & integration Extract and manipulate data from CRM, ticketing systems, workforce management tools, and other operational datasets. Ensure ...

business to audit customer contribution and identify continuous improvement initiatives Conduct data analysis to identify critical trends, correlations, and patterns. Translate these findings into actionable recommendations to optimise business performance, customer satisfaction and drive strategic growth Design, maintain, and update KPI dashboards for performance tracking. Work closely with ...

Support BA Analyst, you will: Support the Access Control, Calls & Requests, and Role Management workstreams. Analyse issues and process bottlenecks and provide actionable recommendations to improve transactional service levels. Capture business requirements, define user stories, and translate needs for technical teams. Work closely with Finance ...

business to audit customer contribution and identify continuous improvement initiatives Conduct data analysis to identify critical trends, correlations, and patterns. Translate these findings into actionable recommendations to optimise business performance, customer satisfaction and drive strategic growth Design, maintain, and update KPI dashboards for performance tracking. Work closely with ...

significant planned changes Report, Improve, and Influence Produce CMDB health dashboards, KPIs, and trend reports for operational and leadership audiences Translate data insights into actionable recommendations that improve technology visibility and reduce risk Educate and influence stakeholders across the business on the value of accurate configuration data Support ...

conducting usability studies and user testing Understanding of core principles of user-centred design and interaction Ability to identify usability issues and make clear, actionable recommendations Confident in testing physical, digital and immersive prototypes Strong communication skills with the ability to present findings effectively Proactive and collaborative mindset ...

research and survey tools to design and analyse studies. - Collaborate closely with designers and product teams to define research needs and translate findings into actionable recommendations. - Manage testing logistics and ensure high standards of research quality. What You Will Bring: - Strong experience in user research and usability testing, including ...

JMeter and LoadRunner. Monitor application performance using tools including Grafana, New Relic, AppDynamics, and ELK. Analyse performance test results, identify bottlenecks, and provide actionable recommendations to development teams. Required Skills & Experience Proven experience as an NFR Lead Tester. Strong background in performance testing and performance engineering. Hands ...

with DWP's business strategy. You'll lead horizon scanning, keep us aware of industry, government and digital trends, and translate emerging thinking into actionable recommendations for DWP. This position will also play a central role in influencing how we integrate platforms and services across the enterprise. This ...