Service Desk Analyst
- Hiring Organisation
- Pearson Whiffin Recruitment Ltd
- Location
- Dartford, Kent, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £30,000 per annum
/2nd line support for Windows-based environments Build, configure, and deploy laptops and associated hardware Manage user accounts, groups, and permissions in Active Directory Diagnose and resolve hardware, software, and network-related issues Escalate complex incidents to senior teams where appropriate Maintain accurate ticket records … Experience Previous experience in a Service Desk/IT Support role Strong working knowledge of Windows OS (Windows 10/11) Experience using Active Directory (user management, password resets, permissions) Hands-on experience with laptop builds, imaging, and deployments Excellent customer service and communication skills Ability ...