Service Desk Analyst
- Hiring Organisation
- VIQU IT Recruitment
- Location
- Glasgow, Scotland, United Kingdom
line with agreed SLAs Support users with Microsoft 365 applications, Windows devices and general IT issues Manage user accounts, password resets and Active Directory administration Troubleshoot hardware, software, networking and connectivity issues, escalating where appropriate Support remote users and assist with laptop, desktop and peripheral setup … Previous experience working within a Service Desk, IT Support or 1st Line Support role Experience supporting Microsoft 365 and Windows environments Knowledge of Active Directory and user account administration Experience using ITSM or ticketing systems such as ServiceNow or similar Strong troubleshooting skills with an excellent ...