Service Desk Analyst
- Hiring Organisation
- Nextech Group Limited
- Location
- Hertford, Hertfordshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £30,000
from 1st line, taking ownership through to resolution Troubleshoot and resolve issues relating to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Administer and support Active Directory, including user accounts, group membership, permissions, and GPOs Support Azure AD/Entra ID user and device management Build, configure, deploy … experience in a Service Desk or Desktop Support role (MSP Preferred) Strong technical knowledge of Windows OS and Microsoft 365 Solid experience with Active Directory administration Experience supporting users in a Microsoft-centric environment Confident troubleshooting and ownership of issues end-to-end Experience using ITSM ...