2nd Line Service Desk Engineer
- Hiring Organisation
- Nextech Group Limited
- Location
- Reigate, Surrey, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
network issues. Resolve escalated tickets from 1st line engineers within defined SLAs. Support and maintain key technologies used within education settings. Manage Active Directory users, groups, permissions, and GPOs. Install, configure, and troubleshoot end-user devices, peripherals, and classroom technology. Maintain and support Office 365, SharePoint … colleges, universities, or education-focused MSPs). Strong background in Managed Service Provider (MSP) support. Good working knowledge of: Windows OS & Windows Server Active Directory, DNS, DHCP, Group Policy Office 365 administration Networking fundamentals (LAN, Wi-Fi, VLANs) Remote support tools (RMM, ticketing systems) Strong troubleshooting ...