2nd Line IT Support Engineer - Leeds
- Hiring Organisation
- Harvey Nash
- Location
- Leeds, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
deploy, and support laptops and desktop devices Diagnose and resolve hardware, software, and connectivity issues Manage user accounts, permissions, and access requests within Active Directory and Microsoft environments Escalate complex incidents to relevant internal teams where required Maintain accurate ticket updates and technical documentation Deliver excellent … Office 365 support experience Hands-on experience supporting laptops, desktops, and peripheral devices Good knowledge of Windows 10/11 environments Experience with Active Directory user administration Strong troubleshooting and problem-solving skills Excellent communication and stakeholder engagement skills Ability to work effectively within a fully ...