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databasequeries Documentation:Work closely with Technical Authors to ensure repeat problems and solutions are clearly documented in the knowledge base. Security & Rotas:Participate in active AV monitoring and join the scheduled support rota (including 1 in 5 early/late shifts and out-of-hours critical support). ABOUT … EXPERIENCE Proven Experience: A solid track record in a Service Desk or IT support environment. Interpersonal Excellence: Exceptional communication skills with a focus on active listening and the ability to ask the right questions. Relationship Management: Ability to build solid relationships and present ideas in user-friendly language ...