12 of 12 Microsoft 365 Jobs in Liverpool

Line Support Engineer: Advanced Support & Escalations Act as the senior escalation point for complex incidents from 1st & 2nd Line. Troubleshoot issues across Azure, Microsoft 365, servers, virtualisation, networking, and security tools. Perform root-cause analysis and document long-term fixes. Ensure SLA compliance and deliver a high … tools, platforms, and technologies. Skills & Experience Needed Essential 4–10 years' experience in IT support, ideally within an MSP. Strong capability across; Microsoft 365 & Azure, Windows Server, AD, DNS, DHCP, GPO, Networking — VLANs, routing, firewalls, switching, Hyper-V/VMware, Backup & DR solutions, Security tooling, MFA, conditional ...

first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams … Spot recurring issues and suggest smarter ways of working Skills & Experience: 1–4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support ...

written) Experience in a professional environment Confident supporting users with varying technical levels Hands-on experience with Windows 10 Enterprise, Windows Server, AD and O365 Good understanding of IT security policies Solid troubleshooting skills and ability to prioritise workload Knowledge of LAN/WAN, virtualisation, wireless networks and AV equipment ...

role combines helpdesk support and hardware setup, and client site visits. Key Responsibilities Provide 1st line technical support for laptops, PCs, routers, switches, and Microsoft 365. Assist with legacy on-prem systems where required. Perform hardware installations, configurations, and troubleshooting. Travel to client sites for hardware setup and support … field engineering (training provided). Full, clean UK driving licence and eligibility to drive company vehicle. Knowledge of: Routers and switches Laptops and PCs Microsoft 365 Legacy on-prem environments (basic understanding) Excellent communication and problem-solving skills. Ability to work independently and proactively. ...

resolve IT-related issues promptly. Profile A successful IT Manager should have: Proven hands-on experience in managing IT systems and infrastructure such as microsoft 365, Azure A strong understanding of technology trends and best practices within the healthcare industry. Excellent project management and organisational skills. Proficiency ...

Maintain) What We're Looking For: Experience designing, delivering, and evaluating systems training Strong instructional design skills and familiarity with e-learning tools Excellent Microsoft 365 knowledge (Teams, SharePoint, OneDrive, PowerPoint) Ability to simplify complex processes into practical learning Great stakeholder and relationship-building skills Knowledge ...

Engineer - Liverpool 2nd line Support IT Engineer with strong 2nd line IT support, Windows 10/11, Windows Server, Intune, Azure, Entra & Office 365 experience, is required by a leading firm in central Liverpool. My client is looking for someone with a can-do attitude who is rising … Skills required: Experience of working at a 2nd line IT support level Experience with Windows Server 19/2025 Windows 10/11 & M365 experience Azure, Entra and Intune experience Good working knowledge of support on-prem and configuring hybrid infrastructure environments Hyper-V virtualisation O365 suite - Exchange Online Active ...

data protection/information governance focused role.• Understanding of Data Protection and other associated legislation• Good level of IT skills and literacy • Proficiency in Microsoft 365 Applications • Excellent written and verbal communication skills Why Riverside? At Riverside, we’re a housing association with a difference – enhancing ...

excellent IT support service. Experience required: 6+ months experience in a similar 1st line IT support role Working with helpdesk software, MS Office 365 & Windows 10 Excellent understanding of various systems and a passion for learning about new and upcoming technology and software Ability to find solutions … team player Job Role Responsibilities: Helpdesk/Telephone Support Building and deploying laptop clones Installing basic laptop components Provide basic Microsoft Office 365 support Escalate and manage 2nd and 3rd-line support tickets Carry out basic Active Directory tasks Able to support users remotely and on-premises ...

excellent IT support service. Experience required: 6+ months experience in a similar 1st line IT support role Working with helpdesk software, MS Office 365 & Windows 10 Excellent understanding of various systems and a passion for learning about new and upcoming technology and software Ability to find solutions … team player Job Role Responsibilities: Helpdesk/Telephone Support Building and deploying laptop clones Installing basic laptop components Provide basic Microsoft Office 365 support Escalate and manage 2nd and 3rd-line support tickets Carry out basic Active Directory tasks Able to support users remotely and on-premises ...

email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities … Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms ...

repairs * Installation and configuration of new devices and peripherals * IMACD activity including installs, moves, changes and disposals * Troubleshooting Windows 10, Mac OS and Office 365 issues * Smart Hands support for basic network and infrastructure tasks * Meeting room and live event support when required * Managing local stock, spares … Confident replacing laptop and desktop components * Proven deskside support experience in a live business environment * Good understanding of Windows 10, Mac OS and Office 365 * Familiarity with networking basics * Excellent communication and customer service skills * Ability to lift and move IT equipment up to 20kg * Eligible to work ...