1 of 1 Active Listening Jobs in Tyne and Wear

Escalation Management: Serve as the first point of contact for customer queries or concerns, resolving issues with a focus on long-term relationship health. Active Engagement: Use active listening principles to deeply understand client needs and business challenges, providing tailored advice and solutions. Strategic Growth: Identify opportunities … remaining entirely customer-focused. Experience: Ideally, you have a background in Account Management or Customer Success, preferably within the IT, MSP, or SaaS sectors. Active Listener: You don't just hear; you listen. You can identify the underlying needs of a client and translate them into actionable service requirements. ...