Customer Success Manager - Loyalty MarTech
Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Propello Cloud
more rewarding - for both businesses and customers. About the Role As Senior Customer Success Manager , you will be responsible for leading the successful delivery and performance of loyalty and affiliate programmes for a portfolio of enterprise clients. You'll work closely with our Head of Customer Success , our partnerships team , and the wider product and delivery teams to ensure … programmes. Lead regular performance reviews and QBRs , using data insights to inform recommendations. Coordinate with internal teams (marketing, partnerships, product, and tech) to ensure smooth delivery and client satisfaction. Affiliate & Merchant Engagement Collaborate with the partnerships team to source, onboard and manage affiliate merchant offers that align with client goals. Help ensure that offers are relevant, high-performing … Will Have 5+ years' experience in a Customer Success, Markeyting Agency Account Management , or Client Delivery role within Martech SaaS, loyalty tech, or marketing services . Experience working with affiliate partnerships or managing loyalty content/offers. Strong understanding of customer loyalty, engagement, and lifecycle marketing . Excellent client-facing skills and a track record of building relationships at More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: