Salesforce Voice & CCaaS Cloud Architect
- Hiring Organisation
- Focus on WD
- Location
- Great Work, England, United Kingdom
enterprise-scale Service Cloud and Contact Centre transformation programmes? We are seeking a Salesforce Technical Architect with strong expertise in Salesforce Service Cloud Voice , Amazon Connect , and CCaaS architecture to deliver scalable, secure, and high-performing customer engagement solutions. Key Responsibilities Design and own end-to-end Salesforce Service … Cloud Voice and Amazon Connect architecture within a BYOT model Lead integrations across Salesforce, Amazon Connect, NICE WFM/IEX, payment gateways, and reporting platforms Configure Omni-Channel routing, CTI integrations, voice controls, and transcription capabilities Enable secure API-led integrations using AWS services including Lambda, API Gateway ...