Group Customer Experience Platform Specialist role
- Hiring Organisation
- DFS Furniture Ltd
- Location
- Doncaster, South Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
voice. Ability to translate complex information into simple, helpful, customer-friendly content. Skilled in knowledge management, content governance, and maintaining structured knowledge bases. Strong analytical mindset, able to use data (CSAT, article ratings, chatbot handovers, flow performance) to drive improvements. Experience designing or optimising chatbot and/ ...