Resource Planning Analyst
- Hiring Organisation
- CCA Recruitment Group
- Location
- East Grinstead, Sussex, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 32,500 Annual
forecasting based in East Grinstead in their WFM team. Your role is to support the budget build and control through data-driven insights and analytical techniques to generate accurate forecasts and provide valuable insights into past and future trends. By analysing historical data, market trends, and other relevant factors … Analyst: Proven contact centre workforce planning/management experience Experience with real-time Strong ability to analyse data and forecast call volumes Solid Excel skills (reporting, data analysis, handling multiple data sources) Ability to plan and schedule resources across channels effectively Experience producing and maintaining performance reports and insights ...