Senior Application Support Engineer
- Location
- Reading, England, United Kingdom
identify and implement continual service improvement activities.Key Skills5 or more years of experience in application support, systems administration, or IT service desk environment.Advanced analytical problem-solving and root-cause analysis.Capability to thrive in high-pressure, live production environments.Excellent communication skills and the ability to work in a team … oriented environment.Microsoft certifications (e.g., Azure Fundamentals/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable.The following technical skills would be beneficial:Understanding of ServiceNow or related ITSM toolWindows-based Applications experienceAdvanced SQL skills in SQL Server and knowledge of SSRSActive DirectoryUnderstanding of operating systems ...