ServiceNow Technology Support II - Production Support at JPMorganChase
- Location
- Bournemouth, England, United Kingdom
gather requirements, advise on ServiceNow best practices, and validate new implementations. Participate in on-call rotation for weekend support. Required qualifications, capabilities, and skills Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Strong knowledge of ServiceNow platform architecture, modules, and administration. Experience with ServiceNow integrations, APIs … monitoring tools (e.g., Splunk, Grafana, APICA). Ability to prioritize and manage workload, communicate issues clearly, and take ownership of assigned tasks. Strong analytical and problem-solving skills. Preferred qualifications, capabilities, and skills ServiceNow Certified System Administrator or other ServiceNow certifications. Experience with automation scripting and workflow development ...