Head of Customer Adoption & Value- Primary Care
- Location
- Birmingham, England, United Kingdom
barriers that prevent customers from realising value. Manage the capacity, capability and performance of the Customer Adoption & Value and Community teams, identifying where recruitment, skills development, tools, automation or process improvements are required. Represent the Customer Adoption & Value function in Primary Care leadership forums and customer settings, championing … understanding of recurring revenue economics, renewal risk and the relationship between customer health and long-term account value. Excellent leadership, coaching and communication skills, with the credibility to engage senior internal stakeholders and customer executives. A collaborative but accountable leadership style, comfortable influencing across a matrix and challenging constructively ...