I.T Service Delivery Manager
- Hiring Organisation
- Frossell Recruitment
- Location
- Cambridgeshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £50,000 per annum
culture of accountability, collaboration and continuous improvement Communicate clearly with customers regarding service updates, planned works, and outages Identify and implement service improvement initiatives Skills & Experience: Strong understanding of service management principles (ITIL or similar) Experience managing performance against SLAs, KPIs and operational targets Proven ability in incident management … handling Experience leading or supporting teams in a service desk or NOC environment Familiarity with service management tools (e.g., ServiceNow, Jira or similar) Strong analytical skills with the ability to interpret data and drive improvements Excellent communication and stakeholder management skills Experience in a 24x7 or shift ...