3 of 3 Analytical Skills Jobs in Gateshead

floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting … Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends ...

plans, updates, and documentation Build strong client relationships and provide expert product knowledge Identify opportunities to integrate new technologies, APIs, and AI-driven enhancements Skills & Experience: 5+ years’ experience in the technology sector with knowledge of software development and product management lifecycles Background in energy, utilities, or software/… data services Strong understanding of software development and agile delivery Proven experience managing multiple IT or digital projects Confident communicator with excellent stakeholder management skills Analytical mindset and passion for data and digital transformation Experience with tools such as Azure DevOps, API documentation, or AI applications is highly ...

collaborating with other support teams to ensure the highest levels of service reliability and performance. This role requires deep technical knowledge, strong problem-solving skills, and the ability to lead critical projects. Key Responsibilities Technical Support Provide support for telecommunications systems, including VoIP, SIP, PSTN, and mobile networks. Resolve … years of experience in a telecommunications support role, with at least 2 years in a 3rd line or similar expert-level position. Technical Skills Proficiency in telecom network infrastructure, including routers, switches, firewalls, and other telecom equipment. In-depth knowledge of telecommunications protocols and systems such as VoIP ...