this role, you will implement new systems, channels, and strategies that streamline the customer and agent journey, enhancing operational efficiency across the organization. The ideal candidate will have strong analyticalskills, a passion for continuous improvement, and a deep understanding of emerging AI trends. This person will be heavily involved in the day to day operations ensuring that … projects or similar roles, ideally with a focus on customer and agent experiences. Strong background in implementing AI solutions and a deep understanding of AI applications in business. Excellent analyticalskills with the ability to leverage data for strategic decision-making. Demonstrated ability to manage multiple teams, foster collaboration, and pull the right people from across the organization More ❯
Motherwell, North Lanarkshire, Glasgow, City of Glasgow, United Kingdom Hybrid / WFH Options
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improvement Analysing data and producing reports that supports senior managers in their understanding of compliance and service data in operational areas To be considered you must have: Excellent IT Skills in all Microsoft Packages, comfortable in handling data in all its formats with advanced Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional … communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analyticalskills that make you comfortable handling large amounts of data as well as being able to translate findings into solutions to drive business improvements You must be More ❯
Motherwell, North Lanarkshire, Glasgow, City of Glasgow, United Kingdom
Search
operational improvements Prioritise and recommend actions to drive compliance and service enhancements Present findings clearly to senior managers to support operational understanding What We're Looking For: Advanced Excel skills (formulas, pivot tables, Power Query, Macros, VBA) and strong Microsoft Office proficiency Proven experience in analytical roles managing large data sets Excellent communication and relationship-building skills at all levels Ability to translate data insights into actionable business improvements Strong problem-solving skills and attention to detail If you are available for work and have the suitable skill set, then please reach out to me on (url removed) or apply now. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled More ❯
Employment Type: Contract
Rate: £35000 - £40000/annum Depending on experience