Service Delivery and Supplier Management Lead
- Location
- Cardiff, Wales, United Kingdom
working with IT contracts and understanding their commercial implications. Experience partnering with procurement and legal teams to support effective supplier and contract management. Knowledge & Skills Ability to use SLAs, KPIs, service insights, and trend analysis to identify opportunities for service enhancement and improved customer outcomes. Excellent communication and relationship … building skills, with the ability to engage confidently with operational, technical, and senior leadership teams. Strong analytical and problem-solving skills, with the ability to identify opportunities, risks, and areas for improvement. Knowledge of ServiceNow or a similar IT Service Management platform. Good to know There will ...