Senior Services Manager
- Hiring Organisation
- Areti Group | B Corp™
- Location
- Reading, England, United Kingdom
insights on service performance, trend analysis, and customer health. Coach and mentor junior service managers to build a high‐performing, customer‐focused team culture. Skills & Experience Proven experience as a Service Manager or Senior Service Manager within broadband, telecoms, or connectivity (wholesale/B2B preferred). Deep understanding …/FTTH) technologies, provisioning, and service operations. Strong knowledge of ITIL processes – ideally certified at Foundation level or above. Excellent stakeholder management and communication skills, from technical teams to senior customer executives. Analytical mindset with the ability to translate complex data into actionable insights. Confident in leading service ...