3 of 3 Analytical Skills Jobs in Wallingford

and proactive ticket management Contribute to team meetings, backlog reviews and cross-functional case reviews Encourage innovation and experimentation - staying open to new tools, workflows, and support strategies. Key Skills & Experience: Team leadership or senior agent experience in a software/SaaS support environment Strong operational understanding of case triage, SLA adherence and customer communications Experience using support platforms … like Salesforce (or equivalent) Strong reporting and analytical skills - confident using ticket data to manage team performance and support decision-making Passion for customer experience, team coaching and cross-functional collaboration Technical literacy desirable (e.g. SQL, IIS, Azure awareness). Personal Attributes: Data-driven, outcome-oriented and highly organised Proactive, persistent and confident following up across teams Curious More ❯

research, or data-driven product roles, ideally in B2B software or complex operational domains. Proficiency in qualitative and quantitative methods (interviews, usability testing, surveys; funnels, cohorts, retention). Strong analytical skills (SQL and a BI tool such as Looker/Tableau/Mode) and familiarity with experimentation (A/B tests, guardrail metrics). Ability to design studies More ❯

and employment. Any other duties, such as ad hoc projects, as requested by the job holder's Manager/Supervisor or the Board of Directors that are within the skills and capabilities of the job holder. About You Minimum 2 years' experience in database architecture and management, including semantic cube development. Proficient in SQL, data modelling, and transforming raw … data into structured formats. Strong analytical and communication skills, with the ability to interpret complex data and translate business needs into technical solutions. Familiarity with Azure Fabric; experience with DAX, Jet Analytics, or NAV is advantageous. About Grundon? Grundon is the UK's largest family-owned supplier of integrated waste management and environmental services. Founded in 1929, we More ❯