Contact Centre Reporting Manager
- Hiring Organisation
- Utilita
- Location
- Eastleigh, Hampshire, South East, United Kingdom
- Employment Type
- Permanent
exciting opportunity to shape the future of reporting within a fast-paced contact centre environment. What Were Looking For Proven experience in a reporting, analytics, or business intelligence role, ideally within a contact centre or customer service environment. Strong experience producing and interpreting operational performance metrics. Advanced proficiency in reporting … analytics tools, including Power BI, Excel, and SQL. Experience managing reporting systems, databases, and performance dashboards. Strong analytical and problem-solving skills with the ability to turn data into actionable insights. Excellent communication and presentation skills, with the ability to influence stakeholders at all levels. Previous leadership experience, including coaching ...