WFM Manager / Snr Manager (WFM Optimization Architect)
City, Birmingham, United Kingdom
Teleperformance
years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: