IT Systems Support Specialist
Abingdon, England, United Kingdom
BioLegend, Inc
resolving hardware and software issues, maintaining IT systems, supporting lab environments, and ensuring top-tier customer service. Key Responsibilities Diagnose and resolve software and hardware issues (Windows, Office 365, Android, iOS) Provide hands-on IT support for end users across the EMEA region Analyze problems and apply fixes or escalate to relevant support teams Log and update all incidents … Create and maintain user-friendly IT documentation and guides Requirements Proven experience in IT support or a similar technical role Strong knowledge of Microsoft Windows, Office 365, mobile OS (Android/iOS) Excellent troubleshooting and problem-solving skills Strong interpersonal and communication abilities Customer-focused mindset with a proactive attitude Experience with IT service desk tools and documentation practices More ❯
Posted: