Customer Success Delivery Manager
slough, south east england, united kingdom
Mozaic
client representatives, you will report to our Head of Tooling Practice. Key Responsibilities Partner with sales and technical teams to understand client requirements and propose tailored ITSM solutions. Lead discovery sessions, solution workshops, and product demonstrations. Develop and present proposals, SOWs, and pricing models aligned with client needs and ITIL best practices. Contribute to RFP/RFI responses with … solutions i.e. ServiceNow or similar Strong understanding of ITIL concepts including process knowledge in all service lifecycles Experience with integrating ITSM tools with external interfaces Experience with infrastructure and application discovery tools You will need to evidence relevant work through explicit references and examples Experience of working in an agile environment Effective in a team environment Able to More ❯
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