2 of 2 Applications Support Analyst Jobs in the City of London

Wise May are currently recruiting for an engaging and proactive Business Application Support Analyst to join a leading Global Speciality Insurance Broker. As a Business Application Support Analyst you will be a fundamental member of the IT team, responsible for providing 1st and 2nd line business application support to internal … employees. This is a full time, permanent role, with hybrid working and the hours are 9am-5pm . Business Application Support Analyst duties and responsibilities: Perform 1st and 2nd tier troubleshooting of bespoke business insurance systems. Diagnose, troubleshoot, and resolve incidents from internal users of business applications within defined processes and service standards. Provide vital … systems. Author knowledge articles for reference by employees and the support team. Provide after-hours "on-call" support to employees during assigned periods. Business Application Support Analyst key skills and experience required: Strong experience providing 1st and 2nd line business systems support within an Insurance organisation. Proven ability to learn More ❯

Retail business seeks an experienced Application Support Analyst to support with every day support tickets in addition to site based technical installations. This role would suit a support analyst with prior experience with Retail systems. Work expectations are 5 days in office during your first 3 months while … onboarding and then 3-4 days per week in office thereafter. Key Responsibilities Trouble shooting issues with retail software and hardware, via tickets. Typically providing L1 and 2 Support with some more complex issues to deal with. Looking for root causes or repeated issues and working as part of a team to resolve and escalate these for long … and organising internal and 3rd party resources, creating an implementation plan and then supporting onsite to deal with any issues on the day. About you: 2+ years prior Application Support/IT Support experience with Software and Hardware found in a Retail setting, supporting retail technology. A confident communication style and service oriented approach to issue More ❯