2 of 2 Applications Support Engineer Jobs in Durham

Are you passionate about technology and troubleshooting? I am currently seeking a skilled Application Support Engineer to join a dynamic technical support team. This exciting role offers the opportunity to provide expert 1st and 2nd line support, working within defined SLAs, while … being involved in the deployment, configuration, and integration of cutting-edge software. Key Responsibilities for the Application Support Engineer: Provide direct application support and consult on software implementation. Manage service requests and support tickets within SLA timelines. Assist in software installations, upgrades … advice and recommendations on software use. Document knowledge and create internal procedures. Assist with licence management and CRM maintenance. Key skills for the Application Support Engineer: Experience : 3+ years in a Level 2 (and potentially Level 3) Technical Support role. Experience in contact centre More ❯

Are you passionate about technology and troubleshooting? I am currently seeking a skilled Application Support Engineer to join a dynamic technical support team. This exciting role offers the opportunity to provide expert 1st and 2nd line support, working within defined SLAs, while … being involved in the deployment, configuration, and integration of cutting-edge software. Key Responsibilities for the Application Support Engineer: Provide direct application support and consult on software implementation. Manage service requests and support tickets within SLA timelines. Assist in software installations, upgrades … advice and recommendations on software use. Document knowledge and create internal procedures. Assist with licence management and CRM maintenance. Key skills for the Application Support Engineer: Experience : 3+ years in a Level 2 (and potentially Level 3) Technical Support role. Experience in contact centre More ❯