a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. Purpose As the ApplicationSupportManager , you will be responsible for ensuring the stable and high-performing operation of applications across our Retail Technology business. This role plays a critical … Engineering, and Business teams to ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve and innovate our applicationsupport strategies Key Responsibilities: Own ApplicationSupport Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem … Fixes & Security: Oversee bug resolution and implementation of security enhancements. Reporting: Deliver regular performance and service reports to the Retail Engineering Director. Skills & Experience: Proven experience as an ApplicationSupportManager or Lead within Financial Services or similarly regulated industries. Technical Expertise: Strong knowledge of Microsoft technologies: C#, VB.NET, SQL, IIS, .NET Core . Cloud and More ❯
HR, IT, Compliance, Data Privacy, Risk, and external vendors to ensure alignment, data quality, and regulatory compliance. Responsibilities Operational Management Oversee the day-to-day delivery of Talent applicationsupport services, ensuring timely and accurate issue resolution for SuccessFactors and associated Talent systems. Act as escalation point for complex system issues and ensure appropriate follow-up, root cause … term resolution. Maintain high standards of system reliability and data integrity in the live production environment. Define and monitor service level objectives (SLOs), KPIs, and reporting for Talent applicationsupport services. Team Leadership Lead and manage a global team of a Team Lead, Data, Integration and Systems Analysts. Define clear objectives, monitor performance, and provide regular coaching and … in Information Technology, Business, Human Resources, or a related discipline. Minimum 5 years' experience in HR systems management, including SAP SuccessFactors or similar platforms. Experience managing HRIS or applicationsupport teams in a global environment. Certification in SuccessFactors or relevant HR technology preferred. Project management or ITIL certification advantageous. Experience in legal, professional services, or similarly complex organizational More ❯
the organisation, ensuring that internal and external users benefit from the most efficient and user-friendly applications and services. We are looking for an experienced and proactive ApplicationSupportManager to lead , develop and embed a newly formed applicationSupport function. Bringing together a team of Support Analysts, Application Specialists and … leadership skills to oversee incident management, problem management, live service provision with strong stakeholder management and proven team development experience. As a key service within our business, our ApplicationSupport team provides support for our life and wealth business using packaged solutions supported by a number of bespoke developed SQL solutions. Experience of working with external … solution providers to drive the right business outcomes would be required. Key responsibilities Team Management: Lead, support, manage and develop a newly formed applicationsupport team to ensure efficient and effective support for all applications. This will involve the development of support best practice, underpinning processes and development of the team to More ❯
Leicester, Leicestershire, United Kingdom Hybrid / WFH Options
Oliver James Associates Ltd
ApplicationSupportManager - Leicester Hybrid About the Role We are seeking a highly skilled and motivated ApplicationSupportManager to lead a dynamic team responsible for the support, maintenance, and continuous improvement of business-critical applications. This role demands a hands-on professional with deep expertise in SQL , application testing … mindset to diagnose and resolve complex technical issues. You'll play a pivotal role in ensuring application reliability, performance, and user satisfaction. Key Responsibilities: Lead and manage the ApplicationSupport team in resolving incidents, service requests, and change requests. Serve as an escalation point for complex technical issues requiring in-depth analysis and resolution. Perform hands-on troubleshooting … Drive continuous improvement in support processes, tools, and user experience. Ensure compliance with service level agreements (SLAs) and regulatory requirements. Requirements: Proven experience (5+ years) in ApplicationSupport, with at least 2 years in a managerial or lead role. Strong hands-on experience with SQL for querying, troubleshooting, and data validation. Solid understanding of application testing More ❯
fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018. Background: Core activities and needs are: Experienced Manager of support teams, ideally in the front office. Basing decisions on data and support process insight, incorporating feedback and client input. Good domain experience, ideally … front office. Providing business/functional support for investment management or trading systems. Role and Responsibilities: Reporting to the SaaS Operations and Support Senior Managing Director EMEA, this role is based in our London offices and is key to supporting the growth and complexity of our business. This is a critical role in ensuring our clients … first class technical and application support. This team is the owner of many client interactions and impacts the success of relationships with both EMEA and global clients. The Supportmanager will work with Global and Regional Heads of Delivery peers across Operations, Support, and projects as well as Relationship management, and must ensure that More ❯
ApplicationSupportManager Head Resourcing is proud to be working with one of Scotland’s leading mutual financial organisations, as they seek to recruit an experienced ApplicationSupportManager to join their Glasgow-based technology team. This is a key leadership role within the business, overseeing the delivery of high-quality application … stakeholders, developers, and third-party vendors to ensure that software applications are stable, supported, and continually improved to meet business needs. Key Responsibilities: Manage and lead the ApplicationSupport team, ensuring the effective handling of support requests across the organisation. Own and continuously improve support processes, prioritising the resolution of issues and the … users to support software changes, testing, and implementation. Ensure support documentation, procedures, and reporting are maintained and up to date. Champion best practices in applicationsupport, identifying opportunities for automation, efficiency, and improved customer experience. Skills & Experience Required: Proven experience in an applicationsupport leadership or management role. Strong knowledge of applicationMore ❯
Are you an experienced ApplicationSupport Team Leader looking for your next challenge? Join a leading financial services organisation where you’ll play a critical role in managing and supporting a team of technical specialists across a range of vendor and internally developed financial applications. What You'll Do: Lead and mentor the ApplicationSupport team More ❯
Are you an experienced ApplicationSupport Team Leader looking for your next challenge? Join a leading financial services organisation where you’ll play a critical role in managing and supporting a team of technical specialists across a range of vendor and internally developed financial applications. What You'll Do: Lead and mentor the ApplicationSupport team More ❯
Halian Technologies is seeking a highly capable Digital ApplicationSupportManager to lead the evolution and operation of digital support services for a high-profile, consumer-focused enterprise. This is a strategic and technical leadership position, designed for someone who thrives in fast-paced, high-availability environments and is passionate about delivering exceptional user … experiences through operational excellence. As the Digital ApplicationSupportManager, you will define and execute support strategies and operational models for a suite of digital platforms, including web, mobile, APIs, and customer data services. Youll ensure 24/7 support through both internal and third-party resources, drive observability, automation, and scalability … monitoring tools in support teams ITIL v3/v4 Certification preferred If you're passionate about driving digital excellence and want to lead the future of applicationsupport in a high-impact organisation, apply now More ❯
to our Head of ApplicationSupport, this role oversees the support and maintenance of applications. Based in Hoddesdon, the role reports to the Head of Applications and includes line management responsibilities. The ideal candidate will be flexible, adaptable, and committed to providing excellent support for critical business applications. About our role Improvements - Enhancing … system resilience and supporting daily operational technologies. Processes - Understanding and optimizing support processes to ensure effective service delivery. Leading Sprint Releases & Upgrades with thorough testing and business approval. Collaborating with Product Owners to develop strategies. Managing vendor relationships to ensure service quality. Ensuring support services meet or exceed agreed Service Levels. Regularly reviewing and improving support … with key stakeholders. People management - Leading and mentoring the team, monitoring performance, and providing technical guidance. About you You should have demonstrable experience leading application portfolio development/support, with strong knowledge of Microsoft technologies. Familiarity with Dynamics 365 Business Central, third-party system integration, HR, and Works Management Systems is highly desirable. Even if your experience doesn More ❯
ApplicationSupportManager - London - Hybrid role - £100,000 - £110,000 Harrington Starr are working with a leading Financial Services institution who have an exciting new opportunity for a new ApplicationSupport Manager. They are looking for a support professional with good business and managerial experience to immerse themselves into a new role … and someone who has excellent leadership skills. This position will be very leadership driven and will require the following: Support Managerial experience within Financial companies. Experience with MSSQL, Oracle or Sybase database environments is absolutely essential. Good understanding of trade lifecycle and exposure to multiple asset classes. Experience working with a Windows environment. Experience with Front Office Support. More ❯
ApplicationSupportManager - London - Hybrid role - £100,000 - £110,000 Harrington Starr are working with a leading Financial Services institution who have an exciting new opportunity for a new ApplicationSupport Manager. They are looking for a support professional with good business and managerial experience to immerse themselves into a new role … and someone who has excellent leadership skills. This position will be very leadership driven and will require the following: Support Managerial experience within Financial companies. Experience with MSSQL, Oracle or Sybase database environments is absolutely essential. Good understanding of trade lifecycle and exposure to multiple asset classes. Experience working with a Windows environment. Experience with Front Office Support. More ❯
ETRM ApplicationSupportManager - London - Hybrid role - £100,000 - £110,000 Harrington Starr are working with a leading Financial Services institution who have an exciting new opportunity for a new ApplicationSupport Manager. They are looking for a support professional with good business and managerial experience to immerse themselves into a new More ❯
ETRM ApplicationSupportManager - London - Hybrid role - £100,000 - £110,000 Harrington Starr are working with a leading Financial Services institution who have an exciting new opportunity for a new ApplicationSupport Manager. They are looking for a support professional with good business and managerial experience to immerse themselves into a new More ❯
Halian Technologies is looking for an experienced and driven Senior ApplicationSupportManager (Retail and Digital) to lead the delivery of enterprise-scale applicationsupport across digital and in-venue systems for a high-impact, consumer-facing environment. This is a senior leadership role that blends strategic planning with hands-on service delivery to … a vital part in driving system availability, service performance, and continuous improvement across the digital and retail landscape. Key Responsibilities: Provide visionary leadership across digital and retail IT applicationsupport Line manage and develop a high-performing support team , including performance and career development Design and implement strategic plans to enhance service quality and resilience Drive … to align on support strategy and SLA delivery Key Requirements: Extensive experience in Hospitality or Retail IT Support at scale Proven ability to lead applicationsupport functions across customer-facing technologies Solid understanding of the Software Delivery Lifecycle and the role of support within it Skilled in modern support practices More ❯
