2 of 2 Applications Support Manager Jobs in the UK

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled … service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance … ITIL processes. You'll engage regularly with business, technology, and vendor stakeholders, translating technical issues into clear business language and aligning priorities. You should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder More ❯

The Manager, Customer Support is responsible for managing a support team that provides application software support to Epicor's ERP software customers. In addition to operational responsibilities, this role works closely with Epicor's Sales, Professional Services, Product Development and other Support teams to ensure overall … customer satisfaction. Duties & Responsibilities Leads a team of application support specialists to provide appropriate and timely solutions to customers using Epicor's BisTrack ERP software and related applications Diagnoses issues, identifies root causes and implements solutions. Works with other Support leaders to resolve complex issues. Ensures company policies and best practices are applied while providing … support to customers. Monitors team performance against KPIs. Ensures the team is properly trained in company products and tools, and continuously learning about new technology. Serves as a resource for solutions to complex issues. Collaborates and leads team in developing knowledge base articles. Collaborates with Sales, Professional Services, and Product Development to support customer needs. Builds More ❯