2 of 2 Applications Support Manager Jobs in the West Midlands

Halian Technologies is seeking a highly capable Digital Application Support Manager to lead the evolution and operation of digital support services for a high-profile, consumer-focused enterprise. This is a strategic and technical leadership position, designed for someone who thrives in fast-paced, high-availability environments and is passionate about delivering exceptional user … experiences through operational excellence. As the Digital Application Support Manager, you will define and execute support strategies and operational models for a suite of digital platforms, including web, mobile, APIs, and customer data services. Youll ensure 24/7 support through both internal and third-party resources, drive observability, automation, and scalability … monitoring tools in support teams ITIL v3/v4 Certification preferred If you're passionate about driving digital excellence and want to lead the future of application support in a high-impact organisation, apply now More ❯

Halian Technologies is looking for an experienced and driven Senior Application Support Manager (Retail and Digital) to lead the delivery of enterprise-scale application support across digital and in-venue systems for a high-impact, consumer-facing environment. This is a senior leadership role that blends strategic planning with hands-on service delivery to … a vital part in driving system availability, service performance, and continuous improvement across the digital and retail landscape. Key Responsibilities: Provide visionary leadership across digital and retail IT application support Line manage and develop a high-performing support team , including performance and career development Design and implement strategic plans to enhance service quality and resilience Drive … to align on support strategy and SLA delivery Key Requirements: Extensive experience in Hospitality or Retail IT Support at scale Proven ability to lead application support functions across customer-facing technologies Solid understanding of the Software Delivery Lifecycle and the role of support within it Skilled in modern support practices More ❯