2 of 2 Applications Support Specialist Jobs in the East of England

managers about needs and future growth. Responsibilities Supporting the day-to-day functions of CGS ERP/CRM (MS Dynamics), CGS Student Management System and other applications. Assist with Applications system updates. Supporting the IT service, its underlying infrastructure & our users located across the business. Assist with Product Rollover associated with the CRM (MS Dynamics). Ensure systems documentation … implementation, and support to CGS’ IT, to tight deadlines and specified quality criteria. Support the specification and implementation of new upgrades and services of CGS’ Applications; including new applications, new/upgraded hardware and software, system upgrades and rollouts and (on occasion) complete Greenfield implementations as the business expands to new locations. Work in … users and IT staff from various sites and teams to deliver successful projects to time and budget targets. Technical Leadership and Strategic Functions Work closely with the Infrastructure and Applications Manager on all technical queries for CGS Applications. Foster excellence and technical capability and information dissemination within the appropriate technology group. Train and mentor BAU IT staff to improve More ❯

Role Overview: Provide first line technical support to clients, resolving issues with applications, operating systems, networks and databases. Manage support tickets from start to finish, keeping customers updated through the support portal, phone and email. Work with third party suppliers and internal teams, and provide on site support for Go live … events. Work Pattern: Hybrid, minimum two days in office per week, longer for initial training period. Salary: £27k - £30k Key Responsibilities: Deliver professional customer service throughout each support ticket and keep clients informed of progress Record and resolve incidents and requests in line with service desk standards Provide first line support, diagnosing and resolving technical issues … to restore service quickly Communicate with customers via the support portal, telephone and email Liaise with third party suppliers and act as a central point of contact Monitor and escalate incidents as needed Attend meetings and provide on site support at Go lives Carry out other tasks as required by company guidelines Desirable Skills: Microsoft Windows More ❯