Application Support Engineer
Chippenham, England, United Kingdom
MediSolution
We’re looking for an Application Support Engineer to be the first point of contact for customer issues, triaging, investigating, and helping to resolve them within agreed SLAs. You’ll also support wider improvement efforts, contribute to automation and monitoring projects, and help roll out our new conneQt platform. Following probation, you’ll join the Out … of Hours support rota as part of the wider team. Role Responsibilities Provide first-line support to customers by triaging, troubleshooting, and resolving issues using SQL, internal tools, and documented processes. Collaborate with internal teams to investigate complex problems, support platform improvements, and contribute to long-term solutions. Maintain clear, professional communication with customers … supporting upgrades and patches, and identifying opportunities for proactive improvement. Contribute to a positive team environment by sharing knowledge, supporting documentation efforts, and joining the Out-of-Hours support rota post-probation. Who We’re Looking For We're looking for someone with curiosity, enthusiasm, and a desire to learn. You don’t need to know everything from More ❯
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