Enterprise Architect Onsite Lead - Agentic IVR Banking
- Hiring Organisation
- EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £500 per day
banking stakeholders, building strong, trust-based relationships across business, operations, and IT. Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries. Translate business goals into secure, compliant, and scalable AI-driven … transformation and automation strategy aligned with regulatory requirements. Ensure seamless integration with core banking systems, and CCaaS platforms . Establish governance, compliance, and AI guardrails (data privacy, auditability, explainability). Oversee delivery teams ensuring quality, performance, and resilience . Key Skills Strong banking domain expertise (retail, lending, payments, contact center ...