Application Support Engineer
- Location
- Belfast City District, Northern Ireland, United Kingdom
team. In this role you will act as the primary escalation point for production issues, work alongside engineering to resolve complex problems, and use AI tooling to remove repetitive work. Duties/Responsibilities Incident and Escalation Response Serve as the escalation point for frontline support, owning complex production issues … recommendations Monitor system performance and availability, resolving issues before they impact clients Manage production access and support configuration and change management activities Automation and AI Tooling Use AI tooling to accelerate investigation, including log analysis, data extraction, and issue reproduction Build and maintain automations and reusable AI assets that other ...