ensure alignment on customer priorities.Act as the voice of the customer by identifying risks, gathering feedback, advocating for enhancements, and driving continuous service improvements.Leverage AI-powered tools, automation, and data-driven insights to improve customer engagement, operational efficiency, reporting, and scalability across customer success processes.Identify opportunities for account growth … working within the payments, fintech, commerce, SaaS, or technology industries preferred.Proficiency with CRM platforms, customer success tools, and data-driven account management practices.Experience leveraging AI-powered tools, automation, and analytics to improve customer engagement, operational efficiency, and business outcomes.Self-motivated, highly organized professional who thrives in fast-paced, customer-focused ...