Senior Service Designer - Product & Experience
- Hiring Organisation
- Capco
- Location
- London, UK
- Employment Type
- Full-time
from advancing inclusive design in high-street banking to helping global organisations adopt customer-driven operating models. You'll also help clients identify where AI-enabled capabilities can enhance customer experiences and service delivery in a responsible and user-centred way. What You'll DoFacilitate senior-level workshops and lead … define experience design strategies. Translate user needs into concepts, service blueprints, and artefacts that align business strategy with user needs. Identify opportunities to incorporate AI-enabled capabilities, such as personalisation or automation, into service concepts where they enhance customer and business outcomes. Support the design of customer journey management approaches ...