IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a voice … and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities for automation … and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate with IT teams More ❯
PM (Monday to Friday). Contract - ASAP until June'26 Hours: 37.5 hours a week. Monday - Friday. Time: 8:30 AM - 5:00 PM Roles and Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract. Hub Stock management including assetmanagement of kit in/out (Scan items in/out of locations) as per contract. Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract. Locker replenishments where appropriate as per contract. Highlight potential More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
NCC
and office spaces, to enable technical and operational activity to happen in an appropriately secure manner Attending collaborative working groups such as Space Review Board Supporting security audits Supporting assetmanagement Review compliance with security policies and procedures Document security risks, and support the mitigation of threats to the confidentiality, integrity, availability, accountability and relevant compliance of information … in a timely manner, escalating if necessary. Support the Secure Operations team during visits and inspections by representatives of the Government or other contracting authorities. Support the recording and management of classified assets in accordance with established security procedures and asset registers Support with internal security audits, acting as a spot check for compliance to policies and processes … information protection Willingness to undertake government security clearances. Existing security clearance a plus for us. Experience of creating and editing policies, processes and procedures Knowledge of information security risk management and a working knowledge of cybersecurity would be beneficial but we are not looking for a cyber security professional. Desirable: Relevant accreditations including Cyber Essentials, Cyber Assured, etc. In More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
83zero Limited
You'll Be Doing: Designing, developing, and customising BMC Remedy applications including workflows, forms, active links, and filters. Configuring and supporting ITSM modules such as Incident, Problem, Change, and Asset Management. Troubleshooting and resolving system issues, and optimising performance and scalability. Maintaining clear technical documentation and user guides. Collaborating across teams to integrate Remedy with other enterprise systems. Supporting More ❯
Filton, Bristol, Avon, England, United Kingdom Hybrid / WFH Options
83zero Ltd
You'll Be Doing: Designing, developing, and customising BMC Remedy applications including workflows, forms, active links, and filters. Configuring and supporting ITSM modules such as Incident, Problem, Change, and Asset Management. Troubleshooting and resolving system issues, and optimising performance and scalability. Maintaining clear technical documentation and user guides. Collaborating across teams to integrate Remedy with other enterprise systems. Supporting More ❯
applications within the BMC Remedy ITSM suite . The successful candidate will collaborate closely with cross-functional teams, configuring and customising ITSM modules such as Incident, Problem, Change, and Asset Management. You will also play a key role in troubleshooting, optimising performance, and integrating Remedy with other enterprise applications. Key Responsibilities: Design, develop, and customise BMC Remedy applications (workflows … forms, active links, filters) Configure and maintain ITSM modules including Incident, Problem, Change, and AssetManagement Troubleshoot and resolve Remedy environment issues Optimise application performance and ensure scalability Create and maintain technical documentation (design specifications, user guides) Collaborate with wider technology teams to integrate Remedy with enterprise systems Deliver ongoing support, enhancements, and upgrades to Remedy platforms Key More ❯