3 of 3 Asset Management Jobs in Epsom

services it needs), Guide (guiding the business through change using expertise and experience) and Guard (always protect the business). What you'll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool … Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions and to resume normal service as soon as possible, following the approved incident management process Refer all requests that cannot be directly resolved at Service Desk level to the appropriate person, team or service provider whilst ensuring the customer is communicated to effectively … Escalate Major Incidents or complaints as appropriate Change Management/Problem Management/Project Management: Identify and report recurring incidents to BTS Service Desk Management team to prevent problems Attend bi-weekly problem management meeting where required to represent the Service Desk Attend Weekly CAB where required to present and represent Service Desk changes whilst More ❯

the necessary technology, applications, and services), Guide (assist the business through change using expertise), and Guard (protect the business). What you’ll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are logged, accurately identified, categorized, prioritized, diagnosed, and managed using the Service Desk IT service management tool, with clear … closure. Maintain detailed, accurate, and consistent records of calls and keep customers informed. Collaborate with third parties and colleagues to investigate, diagnose, analyze, and resolve issues promptly, following incident management procedures. Refer unresolved requests to appropriate teams or service providers, ensuring effective communication with the customer. Escalate Major Incidents or complaints as necessary. Change Management/Problem Management/Project Management: Identify and report recurring incidents to prevent future problems. Participate in bi-weekly problem management meetings and weekly CAB meetings to represent the Service Desk, communicate changes, and obtain stakeholder approval. Utilize project management methodologies and agile practices to improve communication and planning for service developments or changes. Act as a Service Desk More ❯

We seek to recruit new talentto join our Asset Management and Digital Asset Management teams in South of England.As a leading infrastructure consultancy, we strive to incorporate innovation and best practices into every aspect of the asset management life cycle. The digital transformation of infrastructure is gaining momentum, and we are actively seeking individuals … who can assist our clients in making informed decisions and enhancing the visibility of their assets. With our global experts and Asset Management centre of excellence, we offer cutting-edge solutions, ranging from Enterprise Asset Management systems to Digital Twins. We are specifically looking for exceptional individuals who excel in delivery, innovation, and possess a deep … understanding of both physical and digital technology. By working collaboratively, you will play a pivotal role in leading our important programs and ensuring the successful implementation of asset management throughout the entire life cycle. Your expertise will be instrumental in identifying and delivering solutions that bring tangible benefits to our infrastructure sectors. Join us today and be part More ❯