ITSM Software Specialist
Ipswich, Suffolk, United Kingdom
BT Group
skills to an experienced team. Increase and develop ITSM/CMDB skills within existing team You will be the lead SME for Service Now Asset Management and CMDB in the Secure Platforms team Requirements capture with Stakeholders Design and Build of Application based upon requirements Make modifications to … keeping the customer informed throughout and informing your colleagues/manager as appropriate. As required, produce an executive summary of major incidents keeping senior management informed of the progress of key customer impacting incidents. Identify cost saving opportunities within an application (e.g. Vendor, License, Waste). Identify and document … continue to assist with resolution. Validate submitted risks into the risk register, and own risk entry. Skills Service Now experience and certification CMDB and Asset Management experience Software Engineering experience Experience of working in a technical support team Technical aptitude Working within a customer facing environment Being part More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: