1st Line IT Service Desk Administrator
- Location
- Longfield, Northern Ireland, United Kingdom
requests with accurate detail, performing initial triage, and ensuring users receive clear, timely updates. The analyst will follow IT processes, maintain knowledge articles, update asset records, liaise with suppliers, and assist with basic administrative and financial tasks . Experience with service desk systems and ITIL is desirable however full … Experience of providing 1st line IT service desk support Knowledge of raising purchase orders Experience in taking minutes and using MS Teams Experience of Asset management ITIL foundation v4 Knowledge of using Service Now Experience in SAP Knowledge of Fire and Rescues services and processes ...